A Handbook for Measuring Customer Satisfaction and Service Quality

A Handbook for Measuring Customer Satisfaction and Service Quality

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Transit agencies are concerned with delivering quality service to customers, which is often defined by on-time performance, ... service quality and in defining performance indicators that include customer-defined quality service measures foranbsp;...


Title:A Handbook for Measuring Customer Satisfaction and Service Quality
Author:
Publisher:Transportation Research Board - 1999-01-01
ISBN-13:

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