7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing

7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing

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The seventh International Conference on Knowledge Management in Organizations (KMO) brings together researchers and developers from industry and the academic world to report on the latest scientific and technical advances on knowledge management in organisations. KMO 2012 provides an international forum for authors to present and discuss research focused on the role of knowledge management for innovative services in industries, to shed light on recent advances in cloud computing for KM as well as to identify future directions for researching the role of knowledge management in service innovation and how cloud computing can be used to address many of the issues currently facing KM in academia and industrial sectors. The conference took place at Salamanca in Spain on the 11th-13th July in 2012.Most of the existing service quality measurement tools (i.e. SERVQUAL, SERVPERF, TQM, and Balanced Scorecard) were developed during goodcentered economy. Methodologies developed at that time to measure and assessing serviceanbsp;...


Title:7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing
Author: Lorna Uden, Francisco Herrera, Javier Bajo Perez, Juan Manuel Corchado Rodríguez
Publisher:Springer Science & Business Media - 2012-07-18
ISBN-13:

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